Sahabatcare
Building a maternal and child healthcare homecare service from customer need to daily operation
Ringkasan
Sahabatcare was a healthcare homecare product and operating service, not only an app. Trust, provider workflow, and operational consistency had to shape the product from day one.
Tantangan
Families needed maternal and child healthcare at home, but the experience had to feel safe and simple while still working for healthcare providers and our operating team.
Peran saya
Saya memimpin pekerjaan di area Product, technology, operations, partnerships, dari strategi sampai pengukuran.
Pendekatan
Memahami masalah
Saya memulai dari konteks bisnis, pengguna, dan hambatan utama. Families needed maternal and child healthcare at home, but the experience had to feel safe and simple while still working for healthcare providers and our operating team.
Menentukan arah
I turned customer and healthcare-service needs into product requirements, user journeys, digital workflows, and operating processes. I coordinated Product, Technology, Operations, and Partnerships from the first concept through launch.
Eksekusi dan koordinasi
Saya menerjemahkan arah tersebut menjadi pekerjaan melalui Product, technology, operations, partnerships, lalu menjaga keputusan lintas fungsi tetap mengarah ke kebutuhan bisnis.
Mengukur dan memperbaiki
Progress ditinjau dari kualitas output, respons pengguna, dan dampak komersial. Temuan dari setiap siklus menjadi dasar untuk prioritas berikutnya.
Hasil yang bisa dilihat.
The organization grew from 3 to 9 team members and secured USD 30K in government grant funding.
Bukti hasil:
- Team grew from 3 to 9 members
- USD 30K government grant funding secured
